Engagement Manager II at Braze
Interview Preparation Plan
The Engagement Manager II at Braze is a critical role within the AI Expert Services team, focused on the successful deployment and expansion of AI solutions, specifically OfferFit by Braze. This role involves owning the end-to-end AI deployment lifecycle, from initial design and configuration to user acceptance testing and ongoing support. The Engagement Manager acts as a key client-facing contact, managing complex projects, facilitating technical workshops, and ensuring client objectives are met. They are expected to be passionate about technical program delivery, process engineering, and championing best practices in a dynamic environment. A strong technical background, customer-centric mindset, and excellent stakeholder management skills are essential for driving successful customer engagements and influencing the product roadmap.
Key Responsibilities
- Lead the entire AI deployment lifecycle from use case design to user acceptance testing.
- Facilitate technical workshops with customers to align on objectives, technical specifications, and integration architecture.
- Serve as the primary point of contact for clients, managing deliverables, risks, and communication.
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