Customer Service Vendor Manager at LVMH Perfumes & Cosmetics

As a Customer Service Vendor Manager at LVMH Perfumes & Cosmetics, you will be instrumental in overseeing and optimizing the performance of third-party vendors that support customer service operations. This role requires a strategic approach to managing vendor relationships, ensuring service level agreements (SLAs) are met or exceeded, and driving continuous improvement in customer satisfaction. You will act as the key liaison between LVMH and its customer service partners, fostering strong collaboration and alignment with the company's high standards of luxury service and brand representation. This position involves a blend of analytical, negotiation, and relationship management skills. You will be responsible for monitoring vendor performance through key metrics, identifying areas for enhancement, and implementing strategies to improve efficiency and effectiveness. Your work will directly impact the customer experience, requiring a deep understanding of both operational best practices and the unique demands of the luxury market. The ideal candidate will be proactive, detail-oriented, and possess strong communication skills to effectively manage diverse stakeholders and drive successful outcomes.