Manager, Strategy & Operations - Grocery & Retail Marketplace at Uber

This role at Uber focuses on defining and executing the strategy for the Grocery & Retail Marketplace, a critical component of Uber's expansion beyond ride-sharing. The Manager will be responsible for optimizing marketplace health, ensuring reliability, managing costs, and driving efficiency within this sector. Key aspects of the role involve deep analytical work to understand marketplace dynamics, developing frameworks to measure and diagnose performance, and influencing operational excellence through courier investment levers and marketplace configurations like matching, batching, and pricing. This position requires a blend of strategic thinking and hands-on execution to achieve high service quality while maximizing cost efficiency. The role also involves close collaboration with various internal teams, including Product, Sales, and Operations, to guide the development of solutions, manage cross-functional workstreams, and set key performance indicators. The ideal candidate will have a proven track record of scaling complex initiatives and a strong understanding of how to inform and support A/B tests and marketplace experiments to drive growth and efficiency in a fast-paced environment.