Customer Success Manager at Auctane

Auctane is seeking a Customer Success Manager (CSM) to build and maintain strong relationships with their strategic customers. As a CSM, you will be responsible for understanding customer business goals and helping them achieve those goals through the effective use of Auctane's products and services. This role involves proactively identifying opportunities for customer growth, ensuring customer retention, and driving profitable revenue by recommending and implementing relevant Auctane solutions. You will act as the voice of the customer internally, collaborating with various departments to ensure a seamless customer experience. The CSM will focus on delivering exceptional service and technical expertise in shipping and logistics. This includes educating customers on best practices, identifying cost-saving opportunities, and ensuring customers derive maximum value from the Auctane platform. The role requires a deep understanding of the shipping industry and Auctane's product suite, enabling you to provide tailored solutions that meet diverse customer needs.