Customer Strategy & Operations Director at BigPanda

This role at BigPanda is pivotal in shaping and executing the post-sale customer journey. The Director will be responsible for building and managing the operational systems that underpin customer success, value realization, and retention. This involves designing, implementing, and continuously refining processes and programs that ensure customers achieve their desired outcomes. The position requires a strategic thinker with a strong operational background, who can collaborate effectively across various customer-facing teams such as Account Management, Professional Services, and Support. The ideal candidate will be adept at identifying opportunities for improvement, driving cross-functional initiatives, and delivering measurable results that enhance customer health and loyalty.