Manager, Fulfillment & Customer Operations at Essendant

The Manager, Fulfillment & Customer Operations role at Essendant is a critical leadership position responsible for overseeing and optimizing the company's fulfillment processes and ensuring exceptional customer service. This role involves managing the end-to-end supply chain operations, from order processing and inventory management to shipping and delivery, with a strong focus on efficiency, cost-effectiveness, and customer satisfaction. The manager will lead teams responsible for daily operational activities, implement strategies to improve service levels, and drive continuous improvement initiatives within the fulfillment and customer operations functions. This position requires a strategic thinker with a deep understanding of logistics, warehouse management, and customer relationship management. The successful candidate will be adept at analyzing operational data, identifying areas for enhancement, and implementing solutions that align with Essendant's business objectives. They will also be responsible for fostering a culture of accountability, collaboration, and customer-centricity within their teams, ensuring that all operations meet or exceed performance targets and contribute to the overall success of the company's distribution network.