WHOOP•Senior Manager, Learning & Training – Membership Services
Senior Manager, Learning & Training – Membership Services at WHOOP
Interview Preparation Plan
Created 12/14/2025
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Role - Insider Insights
This role is responsible for developing and implementing comprehensive learning and training programs for WHOOP's Membership Services team. The Senior Manager will focus on enhancing the skills and knowledge of the membership services staff to ensure exceptional member experiences. This includes identifying training needs, designing curriculum, and delivering engaging training sessions that align with WHOOP's mission to unlock human performance. The goal is to foster a high-performing team that can effectively support and grow the WHOOP membership base.
Key Responsibilities
- Design and implement learning and training strategies for the Membership Services department.
- Conduct training needs assessments to identify skill gaps and development opportunities.
- Develop and curate training content, including materials, workshops, and e-learning modules.
- Deliver engaging and effective training sessions to diverse learning styles.
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