Manager, Operations at New York City FC

The Manager, Operations at New York City FC is a pivotal role focused on ensuring the smooth and successful execution of all operational aspects for home matches and other assigned events. This position requires a proactive and detail-oriented individual who can collaborate effectively across various departments, manage external vendors, and uphold the club's commitment to providing an exceptional experience for fans and staff. The role involves developing and implementing operational protocols, managing budgets, and ensuring safety and efficiency throughout all events. This role is crucial in translating the club's strategic goals into tangible operational success. The Manager, Operations will be instrumental in the planning, coordination, and execution of events, contributing directly to the fan experience and the club's reputation. They will work closely with internal teams, including marketing, ticketing, and security, as well as external partners, to ensure all logistical elements are in place. Key to this position is the ability to anticipate challenges, develop contingency plans, and conduct thorough post-event analyses to drive continuous improvement. As NYCFC prepares for its new stadium, Etihad Park, this role will also play a significant part in developing and implementing new protocols and best practices for this state-of-the-art venue.