Director Parts Operations at DSJ Global
Interview Preparation Plan
The Director of Parts Operations is a key leadership role responsible for the comprehensive management and performance of the parts business. This position involves full Profit & Loss (P&L) accountability, driving operational excellence across critical functions such as forecasting, procurement, inventory management, order fulfillment, and customer experience. Success in this role requires a data-driven mindset, a focus on key performance metrics, and a commitment to continuous improvement to enhance efficiency, accuracy, and profitability. The ideal candidate will possess a strong blend of analytical skills and cross-functional leadership abilities to ensure parts operations align seamlessly with the overall organizational objectives.
Key Responsibilities
- Manage financial performance of the parts division, including revenue, cost, margin, and forecasting.
- Develop and execute sales strategies for service parts across various channels and customer segments.
- Implement strategies to optimize inventory levels, reduce excess stock, and minimize stockouts.
- Oversee end-to-end order processing to ensure timely and accurate delivery, maintaining high customer satisfaction.
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