Sr. CS Strategy & Operations Manager at Docusign

The Sr. CS Strategy & Operations Manager at DocuSign will play a pivotal role in optimizing the Customer Success organization's performance and scalability. This position involves developing and implementing strategic initiatives, improving operational processes, and leveraging data to drive decision-making. The manager will work closely with cross-functional teams, including Sales, Product, and Engineering, to ensure seamless customer experiences and drive customer value. This role requires a strategic thinker with strong analytical and operational skills to manage complex projects and achieve key business objectives within the Customer Success domain. The ideal candidate will be responsible for enhancing operational efficiency, identifying opportunities for improvement, and implementing best practices across the Customer Success function. This includes developing and managing key performance indicators (KPIs), creating dashboards, and providing insights to leadership. The role also involves contributing to the overall strategy of the Customer Success organization, ensuring alignment with company goals, and driving predictable growth through effective operations and strategic planning.