Front Desk Operations Administrator - Pediatric Neurology Clinic at Cortica
Interview Preparation Plan
As a Front Desk Operations Administrator at Cortica, you will be the first point of contact for patients and families, playing a crucial role in ensuring a welcoming and efficient experience. This role involves managing the administrative flow of the clinic, supporting both patients and the clinical team. You will be responsible for handling inquiries, scheduling appointments, managing patient records, and ensuring the smooth operation of the front office. This position requires a blend of strong organizational skills, excellent communication abilities, and a compassionate approach, especially when interacting with children and families in a clinical setting. You will be instrumental in creating a positive and supportive environment, contributing to Cortica's mission of providing comprehensive, whole-child care for children with autism, ADHD, and other developmental differences.
Key Responsibilities
- Greet and welcome patients and families in a warm and professional manner.
- Schedule and manage patient appointments, ensuring efficient use of clinician time.
- Handle patient registration, verify insurance information, and process co-pays.
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