Senior Manager, Customer Success at Foley
Interview Preparation Plan
As a Senior Manager, Customer Success at Foley, you will be responsible for leading and developing a team of Customer Success Managers (CSMs) to ensure clients achieve their desired outcomes while using Foley's services. This role involves strategic planning, relationship management, and driving customer loyalty and retention. You will work closely with sales, product, and support teams to advocate for customer needs and to identify opportunities for growth and improvement within the customer base. The Senior Manager will also be instrumental in shaping the customer success strategy, setting performance metrics, and ensuring the overall success and satisfaction of Foley's clients.
Key Responsibilities
- Lead, mentor, and manage a team of Customer Success Managers.
- Develop and implement strategies to drive customer adoption, satisfaction, and retention.
- Build and maintain strong relationships with key stakeholders at client organizations.
- Analyze customer data to identify trends, risks, and opportunities for growth.
Ready to Ace Your Interview?
Sign up for free to practice with AI-powered mock interviews tailored to this role and company.