Prompt & Automation Engineer Lead at Experian

As a Prompt & Automation Engineer Lead at Experian, you will be at the forefront of developing and optimizing intelligent automation solutions. This role involves leveraging cutting-edge AI technologies, particularly in prompt engineering, to enhance consumer self-service capabilities and streamline contact center operations. You will play a crucial part in designing, implementing, and refining prompts and conversational flows for agentic automation, ensuring seamless and high-quality user experiences. Your responsibilities will extend to developing scalable JavaScript components, integrating them with advanced NLP and ML models, and utilizing Generative AI coding assistants to accelerate the development lifecycle. You will also be responsible for code reviews, performance optimization, and maintaining CI/CD pipelines. This leadership position requires providing technical guidance and mentorship to junior developers, fostering a collaborative environment, and ensuring the overall stability and reliability of the software solutions. The goal is to deliver smarter, faster, and more personalized experiences at scale by enabling intelligent interaction between consumers and Experian's systems. This role is pivotal in driving innovation and shaping Experian's next-generation Intelligent Virtual Assistant (IVA) and other AI-driven automation initiatives.