Manager of Customer Service at Oates Energy

Oates Energy is seeking a Manager of Customer Service to lead their on-site customer service department in Jacksonville, FL. This role is crucial for overseeing all day-to-day operations of the call center, managing a team of representatives, enforcing service standards, and driving performance against key metrics such as response times, call resolution, and customer satisfaction. The ideal candidate will be process-driven, highly organized, and skilled at balancing quality service with operational efficiency. This position requires a strong understanding of customer service metrics, reporting, and quality assurance, with a proven track record of improving service efficiency and customer satisfaction. This leader will be responsible for fostering a positive, professional, and customer-first culture within the department. They will also work closely with account management, billing, and technical teams to resolve customer issues quickly and provide leadership with insights from customer feedback to guide product and service improvements.