Revenue and Operations Senior Manager at Arlo Technologies, Inc.
Interview Preparation Plan
The Revenue and Operations Senior Manager at Arlo Technologies, Inc. will play a crucial role in managing and optimizing the company's recurring revenue engine. This position is responsible for ensuring the accuracy, efficiency, and scalability of billing, payments, subscription operations, and revenue forecasting. The role serves as a key liaison between Finance, Product, Customer Experience, and Engineering teams, ensuring robust operational foundations to support Arlo's global growth in both device and subscription businesses. The individual will be instrumental in improving conversion rates, customer retention, and overall Customer Lifetime Value (LTV) through effective management of payment success, billing integrity, dunning workflows, and financial reporting.
Key Responsibilities
- Manage the day-to-day health of the subscription billing ecosystem (e.g., Stripe and internal systems).
- Oversee processes for payments, refunds, credits, service suspension, and reactivation.
- Monitor and reduce revenue leakage from failed payments and system discrepancies.
- Partner with Product and Engineering to operationalize new plans, pricing, and regional rollouts.
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