Realtor.com•Manager, Customer Care
Manager, Customer Care at Realtor.com
Interview Preparation Plan
Created 12/14/2025
11 views
Role - Insider Insights
The Manager, Customer Care at Realtor.com is responsible for leading and managing a team of customer care professionals to ensure exceptional service delivery. This role involves overseeing daily operations, developing and implementing customer service strategies, and fostering a positive and productive team environment. The manager will be instrumental in driving customer satisfaction, resolving complex issues, and ensuring adherence to company policies and service level agreements. They will also play a key role in agent training and performance management, aiming to continuously improve the customer experience.
Key Responsibilities
- Lead, mentor, and manage a team of customer care representatives.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Monitor and analyze customer service performance metrics, identifying areas for improvement.
- Handle escalated customer issues and provide effective resolutions.
Ready to Ace Your Interview?
Sign up for free to practice with AI-powered mock interviews tailored to this role and company.