Customer Success Manager at Flexera

As a Customer Success Manager (CSM) at Flexera, you will be instrumental in ensuring customers achieve maximum value from Flexera's solutions, driving adoption, retention, and overall success. This role involves understanding customer business objectives and aligning Flexera's technology value optimization (TVO) solutions to meet those needs. You will act as a trusted advisor, managing a portfolio of customers, and collaborating with internal teams to deliver a seamless customer experience. The Digital Customer Success Manager, specifically, focuses on scaled customer engagement through automation, technology, and data-driven insights. This involves managing a large customer base efficiently using digital and self-service strategies, leveraging customer telemetry and usage data for proactive interventions, and acting as an evangelist for customer successes. The role emphasizes creating a world-class digital experience and driving customer self-sufficiency with Flexera products and services.