Customer Success Manager at Parakeet 🦜

As a Customer Success Manager (CSM) at Parakeet 🦜, you will be instrumental in ensuring clients derive maximum value from our innovative AI-powered solutions. You will act as a trusted advisor, guiding customers through their journey, from onboarding to long-term adoption and success. This role requires a deep understanding of customer needs, proactive problem-solving, and a commitment to fostering strong, lasting relationships. You will be the primary point of contact, responsible for customer retention, identifying expansion opportunities, and advocating for the customer internally. Your focus will be on building strong partnerships, understanding customer goals, and ensuring they achieve their desired outcomes. This involves regular communication, strategic planning, and providing insights that drive customer growth and satisfaction. You'll be a key player in demonstrating the ROI of Parakeet's offerings and ensuring our clients' continued success and loyalty.